![]() ![]() ![]() Please email any such comments to address does not accept complaints about air service, only comments about the web complaint form process. If you use the web complaint form above, we would welcome any comments that you may have about that process. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. The OMB Control Number for this information collection is 2105-0568. Unfortunately we do not issue vouchers in Canadian dollars at this time.Note - Please only hit Submit once as our system sometimes takes a few moments to process your complaint.Ī federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. Flights originating from Ireland and euro zones are priced in euro (EUR), flights originating from the UK are priced in sterling (GBP) and flights originating from the United States are priced in US dollars (USD). At present our vouchers are available in euro, US dollars and pound sterling. “As this guest was booking from Canada they were unable to use their euro voucher. “We appreciate the reader’s predicament however, as outlined on our website, gift vouchers can only be redeemed against bookings made in the same currency the voucher is issued in,” a spokeswoman said. We got the following statement from the airline: She sent a subsequent email in which she said that her partner had agreed to issue flight credit in place of the vouchers “and that we can then call in order to book, but previously we were advised that over the phone they cannot book ‘saver fares’ and instead will charge us a much higher rate making the voucher useless”. Since this has happened the flights have doubled, I am ending up spending more than I ever planned to and I have heard from friends who have also had Aer Lingus vouchers go to waste for numerous different reasons.” Predicament It is by no means anyone’s fault as I am willing to pay in euros, with an Irish credit card if they want. Specifically she was disgusted with how the vouchers she had were being. Since then I have only received escalation numbers when I try to get an update. I received email confirmation of my voucher request. They have all flights through Dublin to Heathrow and back. ![]() I asked for the voucher in March at the beginning of CA lockdown when my tour was cancelled. They expire within 12 months, you incur large fees to change the name and are offered no alternative. A reader called Ruby wrote to us to express her 'disgust' at her recent dealings with Aer Lingus. Joe, all this information has been given to Aer Lingus. She says she is shocked that “the marketing everywhere is ‘let’s bring families together’ when in this situation you are told its your own fault and the vouchers are obsolete. I dread the time I tell my family members that all the money spent on presents have been handed over to Aer Lingus for no reason." In most cases, your Aer Lingus confirmation email shows a complete receipt of charges made. Request a tax refund for a flight you missed or cancelled. The first flight home this summer I have now booked with Air Canada, and I am fighting a losing battle with Aer Lingus trying to book a second flight for August using their vouchers. Request a voucher refund or request a cash refund if your flight was cancelled due to a disruption. It appears from research that this happens constantly and eventually people give up. "You are sent in circles, promised call backs, promised things that are not even possible within the Ts&Cs in the hope that you will give up. She says nowhere in the terms and conditions could she find a reference to this. ![]()
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